PRIVACY & COOKIE POLICY

I am committed to protecting your privacy and being transparent about how personal data is collected and used when you visit this website. 

This privacy policy explains how personal data is handled when you browse this website, even if you do not contact me or engage in therapy services. This policy should be read alongside my Client Privacy Policy if you begin therapeutic work.   

 

For the purposes of UK data protection law, I am the data controller responsible for this website. 

Name: Lena Hausler Counselling 
Email: lena@lenahauslercounselling.co.uk 

If you have any queries about this Privacy Policy, please get in touch: lena@lenahauslercounselling.co.uk 

Updates to this policy 

This policy may be updated from time to time to reflect changes in legal requirements or website functionality. The most current version will always be available on this website. 

  • When you visit this website, some information may be collected automatically to allow the site to function properly and securely. This may include: 

    • Internet Protocol (IP) address 

    • Browser type and version 

    • Device type and operating system 

    • Pages visited and time spent on the site 

    • Date and time of your visit 

    This information does not usually identify you personally and is used only to ensure the website functions correctly and securely. 

  • This website is hosted on Squarespace, which uses cookies and similar technologies to operate and maintain the website. 

    Cookies used on this website 

    Cookies are small text files placed on your device when you visit a website. They help websites function properly, remain secure, and provide a consistent experience. 

     

    Squarespace places essential cookies that are necessary for: 

    • Website functionality 

    • Security and fraud prevention 

    • Load balancing and system administration 

    These cookies are required for the website to operate and cannot be switched off

    I do not intentionally use analytics or tracking cookies to monitor individual behaviour, build visitor profiles, or conduct marketing. 

    If Squarespace introduces optional analytics cookies, these will only be used in accordance with applicable consent requirements. 

    You can find more information about Squarespace cookies here: https://www.squarespace.com/cookie-policy 

  • If you choose to contact me via a contact form, email link, or WhatsApp link on this website, I will receive the information you provide, such as: 

    • Your name 

    • Your email address 

    • Your phone number

    • The content of your message 

    This information is used only to respond to your enquiry. It is not used for marketing purposes and is not added to mailing lists. 

    Once contact progresses beyond an initial enquiry, the handling of your personal data is governed by my Client Privacy Policy, which will be provided to you. 

  • Under UK GDPR, the lawful bases for processing personal data collected through this website are: 

    • Legitimate interests – to ensure the website functions correctly, securely, and efficiently 

    • Consent – where applicable, in relation to cookies or optional features 

  • How long website data is kept 

    Automatically collected technical data is retained only for as long as necessary for website operation and security. 

    Enquiry emails are retained only for as long as necessary to respond appropriately and manage correspondence, unless and until a client relationship is established. 

     

    How your data is stored and protected 

    This website is hosted by Squarespace, which applies industry-standard security measures to protect data. 

    While reasonable steps are taken to safeguard personal information, no internet-based system can be guaranteed to be completely secure. Any information you transmit via this website is done at your own risk. 

    I am not responsible for the privacy practices of external websites linked from this site. 

     

    Your rights 

    Under UK data protection law, you have the right to: 

    • Request access to personal data held about you 

    • Request correction of inaccurate data 

    • Request deletion of your personal data (where applicable) 

    • Object to or request restriction of processing in certain circumstances 

    • Lodge a complaint with the Information Commissioner’s Office (ICO) 

    Requests can be made by contacting me using the email address above. Proof of identity may be required. 

  • If you have concerns about how your personal data is handled, please contact me in the first instance. 

    If you are not satisfied with my response, you can contact the Information Commissioner’s Office: 

    Information Commissioner’s Office 
    Wycliffe House 
    Water Lane 
    Wilmslow 
    Cheshire 
    SK9 5AF 

    You can also visit the ICO website for further information.